Returns & Exchanges

At Quality Liquor Store, we strive for complete satisfaction with every bottle; however, due to legal regulations regarding alcohol sales, returns are generally limited to damaged or incorrect shipments. Please inspect your order upon delivery and contact us within 48 hours if there are any issues with your purchase.

1

Contact Customer Support

Email our support team within 48 hours of delivery with your order number and a brief explanation of the issue or damage.

2

Provide Proof of Damage

Attach clear photographs of the shipping box, the packaging materials, and the specific damage to the bottle or seal for our insurance records.

3

Await Return Authorization

Our team will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for the return.

4

Ship the Item Back

Securely repackage the original bottle and ship it back to our warehouse; once received and inspected, we will issue a full refund or a replacement.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing